The details feature in a new fan engagement strategy at Brunton Park.

While the full strategy is yet to be published, some details have been provided via a supporters' groups meeting.

It includes a plan for United's owners, the Piatak family, to offer updates on a quarterly basis on club matters.

The exact nature of these updates and how they will be delivered is yet to be set out. The Piataks have seldom given media interviews in the last 18 months or commented extensively on Brunton Park matters beyond club statements.

United, meanwhile, say two forums a year will be held - an increase on the recent practice of holding one per season. The most recent came towards the end of last season in late April.

With new chief executive Tom Lawrence now at the forefront, forthcoming forums are likely to be held in December and March, the club have said. Dates and other details are yet to be finalised.

"Youth fan forums" are also being planned for January and April.

United's head of marketing and media, Tom Little, gave an update on plans to the recent CUSG meeting.

The meeting minutes say Little gave a "verbal briefing" on the new fan engagement strategy, which United say will "give supporters a clearer voice, improve their experience and recognise their loyalty."

Head of marketing and media Tom Little, centre, spoke about the new fan engagement strategy in a recent CUSG meeting (Image: Barbara Abbott)

There are plans for a "club wide loyalty/membership scheme".

"Quarterly updates from the owners, regular CUSG meetings and two fans' forums per season" will be offered, Little said.

There will also be a "new online fan engagement hub", an annual supporter survey and regular "you said, we did" updates.

Little said the strategy will also cover "stronger engagement across Cumbria and with supporters living further afield, alongside work with families, young supporters, women and girls, and improvements to accessibility."

Fan input will shape the proposals for a loyalty scheme, Little added.

The fan engagement strategy and calendar has "four pillars", the meeting heard.

These are: "clearer engagement with visible impact"; "connected experience with rewarded loyalty"; "Proud to be Cumbrian"; and "Lead the way in community and inclusion."

Among other topics aired in the CUSG meeting, Carlisle said they had "no plans" to repeat the practice of accommodating away fans in the A Stand on the west side of Brunton Park this season, after the FA Cup tie against Tamworth led to "issues" with travelling fans.

United also gave a positive update on the singing section in the Andrew Jenkins Stand, after a previous meeting heard that some teenage fans in the section had been targeting other supporters for abuse, including "elderly and vulnerable" fans.

Finance director Suzanne Kidd told the latest CUSG meeting that this had been followed by "a lot of interventions and joint work with the police and secondary schools" regarding the impact of antisocial behaviour.

Kidd said the club had worked with three families, while two other fans had come forward to discuss the issues.

"The stewarding has been reviewed and upgraded," Kidd added. "We are grateful to everyone who has worked with us and are pleased to say there have not been further incidents."

The full CUSG minutes from the November meeting can be read HERE